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F A Q s

Find answers to your most common questions, ensuring you have all the information you need

for a seamless experience with our brand.

01

Do you use natural ingredients?

Yes, we prioritize natural and eco-friendly ingredients in all our formulations. 

02

Are your products cruelty-free?

Yes, all our products are cruelty-free and never tested on animals.

03

What skin types are your products suitable for?

Our products are formulated to be suitable for all skin types, including sensitive skin.

04

Can I use your products if I have sensitive skin?

Absolutely, our products are designed to be gentle and safe for sensitive skin.

05

Can I use multiple products together?

Yes, our products are designed to be compatible and can be used together for a comprehensive skincare routine.

06

Can your products be used during pregnancy and breastfeeding?

Yes, our products are formulated to be safe for use during pregnancy and breastfeeding. However, we recommend consulting with your healthcare provider before introducing any new skincare products.

07

Can I get a sample of your product?

Yes, we offer samples of our products. Please contact customer service for more details via Line OA.

08

Where can I buy your products?

Our products are available through our Line Official account, selected retail partners, and online platforms including Lazada and Shopee. Please contact us for more details.

09

How can I track my order?

You can track your order using the tracking number provided Via Line OA.

10

How long does domestic delivery take?

Domestic delivery typically takes 3-5 business days. You will receive a tracking number to monitor your shipment's progress.

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